Shipping Policy
Fast, Reliable Shipping
At We Live Longer, we work to deliver your personal support device quickly and securely so you can get started with your service as soon as possible.
What’s Included
Every eligible order may include:
- Personal support Device
- Standard accessories, when applicable
- Free standard shipping
- Tracking information
- Secure packaging
Order Processing
Once your order is confirmed, we prepare it for shipment as quickly as possible.
- Orders are typically processed within 1 business day
- Orders ship after payment and account details are confirmed
- A shipping confirmation with tracking details will be sent once your order is dispatched
Shipping & Delivery
We use trusted carriers to provide delivery across the United States.
- Standard shipping is included with eligible plans
- Most orders arrive within 2–5 business days
- Delivery times may vary by location and carrier operations
- Signature confirmation may be required for certain shipments
Shipping Costs
We keep shipping simple.
- Free standard shipping with eligible service plans
- No hidden standard shipping charges
- Eligible accessories included with your initial order may ship at no additional cost
Tracking Your Order
Once your order ships, you’ll receive a confirmation email containing your tracking number. Use the tracking information provided to follow your shipment until delivery.
Delivery Delays
Delivery times may occasionally be affected by:
- Severe weather
- Carrier delays
- Holidays
- High shipping volumes
- Other circumstances outside our control
If a delay occurs, we’ll provide available updates whenever possible.
Damaged or Missing Shipments
If your package arrives damaged or appears to be missing, contact our Customer Support team as soon as possible. We’ll work with the carrier to review the issue and determine the appropriate next steps.