At We Live Longer, we are committed to protecting your privacy and safeguarding the information we collect in connection with our websites, equipment, products, communications, and medical alert monitoring and related services (collectively, the “Services”). This Privacy Policy explains how We Live Longer, LLC and its subsidiaries and affiliates (collectively, “Company,” “we,” “us,” or “our”) collect, use, disclose, and protect your information.

By accessing, using, purchasing, or receiving the Services, or by otherwise providing information to Company, you acknowledge this Privacy Policy and consent to the collection, use, disclosure, and retention of information as described in this Privacy Policy, subject to applicable law.

Information We Collect

Through your use of the Services and your communications with us, we may collect the following categories of information:

• Contact information, such as name, email address, mailing address, and phone number;
• Information relating to your use of the Services, including equipment serial number, account balance, and phone plan;
• equipment monitoring data;
• Payment information and transaction history; and
• Internet and network information, such as IP address, device information, and analytics data.

We may collect information when you use the Services, including when you place a call to the Monitoring Center. During a call, the Monitoring Center automatically receives information about you, such as your name, physical address, and phone number, along with any additional details you choose to share, which may include your precise location. We may also collect information about your equipment, including its location and battery status.

How We Obtain Information

We obtain information from you in various ways, including:

• when you register on our website, place an order, subscribe to a newsletter, respond to a survey, or fill out a form;
• when you contact us, open a support ticket, or otherwise communicate with us online, by phone, by text, by email, or offline;
• when you subscribe to or use our Services;
• through the equipment provided as part of the Services;
• from family members, caregivers, authorized representatives, or commercial partners obtaining the Services on your behalf; and
• from analytics providers, advertising providers, payment processors, monitoring centers, and other service providers or third parties that lawfully provide information to us.

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Services.
• To receive, process, analyze, and respond to calls, alarm signals, incidents, emergencies, and support requests.
• To contact you, your emergency contacts, responders, caregivers, or others in connection with the Services.
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey, or other feature of our Services.
• To process your transactions.
• To communicate with you regarding your account, transactions, service issues, support matters, follow-up communications, and updates.
• To ask for ratings and reviews of our Services.
• To comply with legal, regulatory, insurance, contractual, and recordkeeping obligations.
• To establish, exercise, or defend legal rights and claims.

Sharing of Information

We may disclose your information to third parties for a variety of purposes, including:

• Monitoring and Emergency Response: We may disclose information to monitoring centers, operators, responders, emergency contacts, caregivers, healthcare providers, emergency personnel, and other persons you designate or authorize in connection with the Services.
• Service Providers and Vendors: We may disclose information to third-party vendors, contractors, and service providers that perform services on our behalf, including website hosting, cloud storage, data analytics, payment processing, billing, collections, communications, customer support, software, security, monitoring, and advertising services.
• Affiliates and Business Partners: We may disclose information to our affiliates, subsidiaries, business partners, and other third parties for operational, business, analytics, marketing, promotional, and customer insight purposes, subject to applicable law.
• Location-Based Disclosures: We may disclose location information to operators, monitoring centers, responders, and any person or entity you specifically designate.
• Legal and Safety Disclosures: We may disclose information if we believe that doing so is appropriate to comply with law, legal process, court order, subpoena, or governmental request; to establish, exercise, or defend legal rights; to protect the rights, property, interests, or safety of Company, our users, or others; or to investigate suspected or actual illegal activity, fraud, abuse, or security issues.
• Business Transfers: We reserve the right to transfer any information we have about you in the event of an actual or proposed merger, acquisition, financing, reorganization, sale of assets, transition of services, dissolution, bankruptcy, or similar transaction.
• Other Disclosures: We may disclose information with your consent, at your direction, or as otherwise permitted by law.

We may also disclose non-personal, aggregated, anonymous, de-identified, or other information that is not personal information for marketing, advertising, analytics, research, product development, or other lawful business purposes.

Cookies and Tracking Technologies

Our website and our service providers may use cookies, pixel tags, web beacons, local storage, scripts, analytics tools, and similar technologies to collect information about your activity on our website and other online services. These technologies help us:

• understand and remember user preferences;
• analyze traffic, trends, and website interactions;
• improve website functionality and user experience;
• personalize content and offerings;
• measure the effectiveness of communications, advertising, and promotions; and
• support analytics and interest-based or targeted advertising, where permitted by law.

Third parties may also use these technologies to collect information over time and across websites, devices, or services for analytics or advertising purposes, subject to applicable law. You may manage cookie settings through your browser, but some website features may not function properly if cookies are disabled.

Communications and Recordings

By using or receiving the Services, you acknowledge and agree that we may contact you by phone, text message, email, mail, push notification, or other means regarding your account, transactions, renewals, billing, support, service issues, updates, surveys, reviews, and promotional offers, subject to applicable law. We may record, monitor, retain, review, and use communications with you or your representatives for quality assurance, training, compliance, verification, analytics, security, dispute resolution, and other lawful purposes.

Data Security

We maintain administrative, technical, physical, and organizational safeguards designed to protect your information from accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. No set of safeguards is perfect, however, and we do not guarantee the security of your information.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-parties have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Retention of Information

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business and operational records, comply with legal obligations, resolve disputes, enforce agreements, detect or prevent fraud, maintain security, and protect Company and others.

Your Rights and Choices

Depending on your state of residence and applicable law, you may have the right to request access to your personal information, request correction of inaccuracies, request deletion in certain circumstances, or opt out of certain marketing communications. To help protect your privacy and maintain security, we may take reasonable steps to verify your identity and authority before responding to a request.

Children’s Privacy

We do not knowingly collect personal information directly from children under the age of 13 through our websites except as permitted by law in connection with requested Services. If we learn that information from a child under 13 has been collected in a manner not permitted by law, we will take appropriate steps to delete or de-identify such information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective as of the date stated in the revised Privacy Policy, unless otherwise required by law. We reserve the right to update, change, modify, or otherwise alter this Privacy Policy at any time by posting the revised version on our website or otherwise making it available through the Services. Your continued use of the Services or our website after any revised Privacy Policy constitutes your acknowledgment and, where permitted by law, your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact: support@welivelonger.com or +18006575036